hostel FAQ
Find the answer to your queries quickly and easily.
If you cannot find the answer you are looking for, we will be happy to assist you through by chat, telephone +34 828 660 286 or by sending an email to: info@hostelgrancanaria.com
+ ARRIVAL AND CHECK-IN
+ SERVICES AT THE HOSTEL
+ BOOKING INFORMATION
+ FOOD AND DRINK SERVICES
+ HYGIENE & POST COVID-19
Check-in is from 17:00 until 22:00 and check-out is before 11:00.
Our reception is open in the morning from 10:00 until 12:00 and in the afternoon from 17:00 until 22:00. In case you arrive early you can drop off your luggage in the hostel.
If you want to arrive much later than 22:00, please inform us in advance and we will arrange the check-in with you.
Yes. We recomended you complete your check-in process online. In the email you receive prior to your arrival, you will find a link to complete this process. There, you’ll be able to give us all the details necessary for your stay with us. You can also start do check-in here:
FROM AIRPORT
By BUS: From Gran Canaria Airport take the Bus number 60 (Global BUS) to San Telmo station. There, transfer to the city public transport (yellow color bus), to bus number 8 (84 in the weekend), and ride until Ana Benitez Street (bus stop is next to number 7) and continue by walk about 100 m. to direction Pino Apolinario street. The hostel is on the left site, in front of the church.
By Car: From Gran Canaria Airport take Highway GC-1 (direction Las Palmas), after 12 km take the highway GC-3 (direction Siete Palmas/Galdar) and countinue 10 km to GC-23 (direction Puerto). Then take exit 3A (direction Escaleritas/La Paterna) and go to up to direction Casablanca III and next Lomo Apolinario. Approx. time: 25 minutes.
By Taxi: about 35-40 euro
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FROM OLD CITY CENTER
From old city center (Triana and Vegueta) you can catch up yellow bus number 8 (in the weekend 84) at Teatro or San Telmo to direction Lomo la cruz. Get off at Ana Benitez Street bus stop (next to number 7) and continue by walk about 100 m. to direction Pino Apolinario street. The hostel is on the left site, in front of the church.
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FROM HARBOUR
You can catch up yellow bus number 81 from station Santa Catalina or bus stop Santa Catalina Park. Get off at Ana Benitez Street bus stop (next to number 7) and continue by walk about 100 m. to direction Pino Apolinario street. The hostel is on the left site, in front of the church.
There is many parking space around the hostel. You can park for free on the street in front of the hostel or at the free public car park 200 meters from the hostel (next to the pharmacy).
The single beds and bunks in our dorm rooms are all standard single-size. In double rooms we have a one king- or queen-sized bed. You can find out more about the rooms and other amenities by viewing their descriptions on the „Rooms” page
Yes, we have laundry facilities, for a small fee.
Of course! You can enjoy free WiFi in our hostel and on the terrace.
No. We are a strictly non-smoking in the hostel but our terrace is available to guests who wish to smoke.
There is many parking space around the hostel. You can park for free on the street in front of the hostel or at the free public car park 200 meters from the hostel (next to the pharmacy).
Every dorm room have included lockers under your bed.
Friends and family who live in the city or are staying at other accommodations are welcome in our terrace and bar. For security reasons they are not allowed to enter the room.
Occasionally we make discounts for our regular and also new guests, that require the use of a promotional code in the booking process. We report these discounts to our registered customers. Register now and stay updated so you don’t miss a thing!
Also follow our social media, where you can find interesting offers and discount codes
Yes. We we accept cash payment at check-in. Please note that you need a debit or credit card to guarantee your booking.
If you are looking for a booking for a group go to our Group Bookings page
Opening soon…
We always take care of the highest standard of cleanliness in our hostel. Which is confirmed by the rating of 9.9 points out of 10 and the opinions of our guests.
Additional we adopted the WHO’s official recommendations and the local authority’s regulations to reduce exposure to and transmission of the Covid-19.
This includes everything from hand washing hygiene and cleaning specifications for guest rooms, public areas and every surface (light switches, door handles, handrails that are more disinfected) as well as safe food practices.
Yes, in our public areas we ask you to keep a safe distance and wear a protective mask that covers the mouth and nose.
Yes, protection mask is obligatory in all common areas of the hostel and also when you leave the hostel. You must wear the mask all the time in outdoor areas and in public use areas. It is also mandatory to use a mask on public, air, sea and rail transport, as well as in a private vehicle, if occupants are not of the same household.
35014 Las Palmas de Gran Canaria
Las Palmas